Key learning outcomes for a course on ISO 9001 Clause 7: Support:

Understanding Resource Management: Learners will understand the importance of managing resources effectively, including human resources, infrastructure, and environment, to ensure the successful implementation and operation of the Quality Management System (QMS).

Competence and Awareness: Learners will gain the ability to identify and develop the necessary skills and competencies for personnel, ensuring that employees are adequately trained, qualified, and aware of their roles in achieving quality objectives.

Communication and Engagement: Learners will learn how to establish effective communication channels within the organization to ensure that relevant information is shared across all levels, fostering engagement and alignment with quality objectives.

Documented Information Control: Learners will develop skills in managing and controlling documented information within the QMS, ensuring that documentation is accurate, accessible, and properly maintained in compliance with ISO 9001 requirements.

Support for Operational Processes: Learners will understand how to provide adequate support for operational processes, including maintenance of infrastructure, facilities, and technology, to ensure that processes are efficient and capable of consistently meeting customer and regulatory requirements.

Promoting a Supportive Organisational Culture: Learners will understand the role of leadership and management in fostering a supportive culture that encourages collaboration, accountability, and continuous improvement across all levels of the organization to meet the QMS goals.

These learning outcomes aim to equip participants with the knowledge and skills to effectively manage the support functions within a QMS, ensuring alignment with the overall quality objectives and promoting a culture of continuous improvement.