Learning outcomes for ISO 9001 Clause 5: Leadership:

Understanding Leadership Responsibilities: Learners will understand the key roles and responsibilities of top management in implementing and maintaining an effective Quality Management System (QMS) as outlined in ISO 9001 Clause 5. This includes defining the strategic direction, providing resources, and ensuring customer satisfaction.

Commitment to the QMS: Learners will be able to demonstrate the importance of top management's commitment to the QMS and how leadership can drive continuous improvement, ensuring that quality objectives align with the organization's overall goals.

Establishing a Quality Policy: Learners will gain the ability to develop and communicate a clear quality policy that reflects the organization’s commitment to quality, ensuring that it is understood, implemented, and maintained throughout the organization.

Setting Quality Objectives: Learners will be able to set measurable and achievable quality objectives that are consistent with the organization’s strategic goals, ensuring alignment at all levels and promoting a culture of continuous improvement.

Leadership in Risk-based Thinking: Learners will understand how leadership is crucial in fostering a culture of risk-based thinking and decision-making, ensuring that risks and opportunities are systematically addressed as part of the QMS process.

Engaging and Supporting People: Learners will be able to explain how leadership should engage, communicate with, and support employees at all levels, fostering an environment that encourages active participation, empowerment, and accountability in achieving quality objectives.

These outcomes aim to provide participants with the knowledge and skills needed to effectively implement and support the leadership aspects of ISO 9001.